{"id":23874,"date":"2025-07-17T09:21:30","date_gmt":"2025-07-17T08:21:30","guid":{"rendered":"https:\/\/cecit.es\/?p=23874"},"modified":"2025-07-22T09:31:58","modified_gmt":"2025-07-22T08:31:58","slug":"petit-dejeuner-debat-cecit-atenteo-lia-avec-une-touche-humaine-evolution-de-lexperience-client","status":"publish","type":"post","link":"https:\/\/cecit.es\/fr\/petit-dejeuner-debat-cecit-atenteo-lia-avec-une-touche-humaine-evolution-de-lexperience-client\/","title":{"rendered":"Petit-d\u00e9jeuner \/ D\u00e9bat : CECIT &#8211; ATENTEO   \u00ab L\u2019IA avec une touche humaine : \u00e9volution de l\u2019exp\u00e9rience client \u00bb"},"content":{"rendered":"<p><iframe loading=\"lazy\" title=\"DESAYUNO-DEBATE CECIT \u2013 ATENTO &quot;IA con Toque Humano: Evoluci\u00f3n de la Experiencia de Cliente&quot;\" width=\"1220\" height=\"686\" src=\"https:\/\/www.youtube.com\/embed\/XvRRG25U85c?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"an1\" draggable=\"false\" src=\"https:\/\/fonts.gstatic.com\/s\/e\/notoemoji\/16.0\/1f4cd\/72.png\" alt=\"\ud83d\udccd\" width=\"16\" height=\"16\" data-emoji=\"\ud83d\udccd\" aria-label=\"\ud83d\udccd\" \/> Dans le cadre de son programme d\u2019activit\u00e9s en mati\u00e8re de\u00a0<strong>networking<\/strong>\u00a0et de\u00a0<strong>connaissance sectorielle<\/strong>, la\u00a0<strong>Chambre Officielle de Commerce d\u2019Espagne au Maroc \u2013 Tanger, Nador et K\u00e9nitra<\/strong>\u00a0a organis\u00e9, le\u00a0<strong>jeudi 17 juillet 2025<\/strong>, en collaboration avec l\u2019entreprise\u00a0<strong>ATENTO<\/strong>, une nouvelle \u00e9dition de son\u00a0<strong>Petit-d\u00e9jeuner \/ D\u00e9bat<\/strong>, plac\u00e9e sous le th\u00e8me :<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"an1\" draggable=\"false\" src=\"https:\/\/fonts.gstatic.com\/s\/e\/notoemoji\/16.0\/1f3af\/72.png\" alt=\"\ud83c\udfaf\" width=\"16\" height=\"16\" data-emoji=\"\ud83c\udfaf\" aria-label=\"\ud83c\udfaf\" \/>\u00a0<strong>\u00ab L\u2019IA avec une touche humaine : \u00e9volution de l\u2019exp\u00e9rience client \u00bb<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"an1\" draggable=\"false\" src=\"https:\/\/fonts.gstatic.com\/s\/e\/notoemoji\/16.0\/1f91d\/72.png\" alt=\"\ud83e\udd1d\" width=\"16\" height=\"16\" data-emoji=\"\ud83e\udd1d\" aria-label=\"\ud83e\udd1d\" \/> Cette rencontre a rassembl\u00e9 des repr\u00e9sentants de l\u2019\u00e9cosyst\u00e8me entrepreneurial local et r\u00e9gional, dont des responsables d\u2019entreprise, des experts sectoriels, des cadres dirigeants des secteurs industriel, technologique et commercial, ainsi que des repr\u00e9sentants institutionnels multisectoriels.<br \/>\nL\u2019objectif : cr\u00e9er un espace d\u2019\u00e9change d\u2019id\u00e9es, de r\u00e9flexion strat\u00e9gique et de stimulation de nouvelles synergies.<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"an1\" draggable=\"false\" src=\"https:\/\/fonts.gstatic.com\/s\/e\/notoemoji\/16.0\/1f399_fe0f\/72.png\" alt=\"\ud83c\udf99\ufe0f\" width=\"16\" height=\"16\" data-emoji=\"\ud83c\udf99\ufe0f\" aria-label=\"\ud83c\udf99\ufe0f\" \/> L\u2019ouverture officielle de l\u2019\u00e9v\u00e9nement a \u00e9t\u00e9 assur\u00e9e par\u00a0<strong>Mme Amal Boussouf<\/strong>, Directrice de la CECIT, qui a adress\u00e9 un mot de bienvenue aux participants et soulign\u00e9 l\u2019importance cruciale des processus de\u00a0<strong>digitalisation<\/strong>\u00a0et de\u00a0<strong>transformation technologique<\/strong>\u00a0dans l\u2019am\u00e9lioration continue de l\u2019exp\u00e9rience client, tout en mettant en avant la\u00a0<strong>valeur ajout\u00e9e d\u2019une approche humaine<\/strong>\u00a0dans l\u2019application de l\u2019intelligence artificielle.<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"an1\" draggable=\"false\" src=\"https:\/\/fonts.gstatic.com\/s\/e\/notoemoji\/16.0\/1f4a1\/72.png\" alt=\"\ud83d\udca1\" width=\"16\" height=\"16\" data-emoji=\"\ud83d\udca1\" aria-label=\"\ud83d\udca1\" \/> Le contenu principal de la session a \u00e9t\u00e9 conduit par deux intervenants d\u2019exception repr\u00e9sentant\u00a0<strong>ATENTO<\/strong>\u00a0:<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"an1\" draggable=\"false\" src=\"https:\/\/fonts.gstatic.com\/s\/e\/notoemoji\/16.0\/25aa_fe0f\/72.png\" alt=\"\u25aa\ufe0f\" width=\"16\" height=\"16\" data-emoji=\"\u25aa\ufe0f\" aria-label=\"\u25aa\ufe0f\" \/>\u00a0<strong>M. Carlos Arconada Lastras<\/strong>, Directeur des Op\u00e9rations<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"an1\" draggable=\"false\" src=\"https:\/\/fonts.gstatic.com\/s\/e\/notoemoji\/16.0\/25aa_fe0f\/72.png\" alt=\"\u25aa\ufe0f\" width=\"16\" height=\"16\" data-emoji=\"\u25aa\ufe0f\" aria-label=\"\u25aa\ufe0f\" \/>\u00a0<strong>M. Guillermo P\u00e9rez Morales<\/strong>, Directeur du D\u00e9veloppement Commercial et des Solutions Digitales EMEA<\/p>\n<p>&nbsp;<\/p>\n<p>Tous deux ont partag\u00e9 une vision\u00a0<strong>claire<\/strong>,\u00a0<strong>pratique<\/strong>\u00a0et\u00a0<strong>str<wbr \/>at\u00e9gique<\/strong>\u00a0sur la mani\u00e8re dont l\u2019intelligence artificielle r\u00e9volutionne la relation entreprise\u2013client, en insistant sur la n\u00e9cessit\u00e9 d\u2019un \u00e9quilibre entre\u00a0<strong>automatisation<\/strong>,\u00a0<strong>efficaci<wbr \/>t\u00e9 op\u00e9rationnelle<\/strong>\u00a0et\u00a0<strong>proximit\u00e9 humaine<\/strong>.<br \/>\nLeurs interventions ont mis en lumi\u00e8re des\u00a0<strong>cas concrets<\/strong>, des\u00a0<strong>tendances technologiques<\/strong>\u00a0et des\u00a0<strong>solutions innovantes<\/strong>\u00a0visant \u00e0 am\u00e9liorer l\u2019exp\u00e9rience de l\u2019utilisateur final.<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"an1\" draggable=\"false\" src=\"https:\/\/fonts.gstatic.com\/s\/e\/notoemoji\/16.0\/1f9e0\/72.png\" alt=\"\ud83e\udde0\" width=\"16\" height=\"16\" data-emoji=\"\ud83e\udde0\" aria-label=\"\ud83e\udde0\" \/> L\u2019un des moments forts de la matin\u00e9e a \u00e9t\u00e9 l\u2019<strong>atelier dynamique et participatif<\/strong>, qui a permis aux participants de s\u2019impliquer activement gr\u00e2ce \u00e0 un format\u00a0<strong>ludique<\/strong>,\u00a0<strong>interactif<\/strong>\u00a0et\u00a0<strong><wbr \/>collaboratif<\/strong>. Cet exercice collectif a favoris\u00e9 le partage d\u2019exp\u00e9riences r\u00e9elles et une r\u00e9flexion conjointe sur le r\u00f4le strat\u00e9gique de l\u2019IA dans l\u2019avenir du service client.<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"an1\" draggable=\"false\" src=\"https:\/\/fonts.gstatic.com\/s\/e\/notoemoji\/16.0\/1f64f\/72.png\" alt=\"\ud83d\ude4f\" width=\"16\" height=\"16\" data-emoji=\"\ud83d\ude4f\" aria-label=\"\ud83d\ude4f\" \/> La Chambre tient \u00e0 exprimer sa\u00a0<strong>plus sinc\u00e8re gratitude<\/strong>\u00a0\u00e0 l\u2019entreprise\u00a0<strong>ATENTO<\/strong>\u00a0pour son engagement, sa collaboration active et la\u00a0<strong>valeur ajout\u00e9e<\/strong>\u00a0apport\u00e9e lors de cette rencontre, ainsi qu\u2019\u00e0 l\u2019ensemble des participants pour leur pr\u00e9sence, leur implication et la richesse des \u00e9changes.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dans le cadre de son programme d\u2019activit\u00e9s en mati\u00e8re de\u00a0networking\u00a0et de\u00a0connaissance sectorielle, la\u00a0Chambre Officielle de Commerce d\u2019Espagne au Maroc \u2013 Tanger, Nador et K\u00e9nitra\u00a0a organis\u00e9, le\u00a0jeudi<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":3649,"featured_media":23877,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[636],"tags":[],"class_list":["post-23874","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-encuentros-empresariales"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Petit-d\u00e9jeuner \/ D\u00e9bat : CECIT - ATENTEO  \u00ab L\u2019IA avec une touche humaine : \u00e9volution de l\u2019exp\u00e9rience client \u00bb - CECIT<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cecit.es\/fr\/petit-dejeuner-debat-cecit-atenteo-lia-avec-une-touche-humaine-evolution-de-lexperience-client\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Petit-d\u00e9jeuner \/ D\u00e9bat : CECIT - ATENTEO  \u00ab L\u2019IA avec une touche humaine : \u00e9volution de l\u2019exp\u00e9rience client \u00bb - CECIT\" \/>\n<meta property=\"og:description\" content=\"Dans le cadre de son programme d\u2019activit\u00e9s en mati\u00e8re de\u00a0networking\u00a0et de\u00a0connaissance sectorielle, la\u00a0Chambre Officielle de Commerce d\u2019Espagne au Maroc \u2013 Tanger, Nador et K\u00e9nitra\u00a0a organis\u00e9, le\u00a0jeudi [\u2026]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cecit.es\/fr\/petit-dejeuner-debat-cecit-atenteo-lia-avec-une-touche-humaine-evolution-de-lexperience-client\/\" \/>\n<meta property=\"og:site_name\" content=\"CECIT\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/camaratanger\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-17T08:21:30+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-22T08:31:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cecit.es\/wp-content\/uploads\/2025\/07\/img-2802-31a.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Yassine\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Yassine\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/cecit.es\/fr\/petit-dejeuner-debat-cecit-atenteo-lia-avec-une-touche-humaine-evolution-de-lexperience-client\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/cecit.es\/fr\/petit-dejeuner-debat-cecit-atenteo-lia-avec-une-touche-humaine-evolution-de-lexperience-client\/\"},\"author\":{\"name\":\"Yassine\",\"@id\":\"https:\/\/cecit.es\/fr\/#\/schema\/person\/e29410c9476250997b13071aeb00fc48\"},\"headline\":\"Petit-d\u00e9jeuner \/ D\u00e9bat : CECIT &#8211; 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